Payment Options & Information
A2Z Pet Supplies accepts the following credit card and alternative payment methods for online and phone orders:
Billing Address: Please provide us with your billing address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
Orders may be subject to our verification procedures. For your protection, you may be asked to verify that you are the card owner, or that the order information provided is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by email, fax or via our secure upload page.
Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers.
Orders are authorized for payment when submitted online and your order will not be charged until it ships out of our warehouse. Please make sure that your billing information submitted to A2Z Pet Supplies corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information submitted to A2Z Pet Supplies that is inaccurate will delay the shipment of your order.
If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
What should I do if my card is declined when placing an order?
If you receive a "declined" error message when your order is placed, you must contact your bank. A2Z Pet Supplies has no control over these error messages; they are submitted from your bank's online authorization system. There are numerous reasons explaining a “declined” message. Usually credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order the item online again and proceed to checkout.
A2Z Pet Supplies reserves the right to refuse an order when the address or credit card is not verifiable.